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The Legal Aid Society Of Cleveland

Updated 2026-08-27 · 5,028 reviewed · 135 listed · Scored from 230 Google reviews · How we rank ›

3.1(230) 55 composite score See reviews on Google ✓ Google-verified
Consumer Debt & FDCPA ClaimsLoan Modification & Loss MitigationForeclosure ServiceBankruptcy & Chapter 13 Filing
The Legal Aid Society Of Cleveland
Services
Consumer Debt & FDCPA Claims, Loan Modification & Loss Mitigation, Foreclosure Service
Reviews
230

What recent reviews say

Many callers struggle to reach staff or receive callbacks, and when they do get through, are often told their case doesn't qualify without clear explanation. Those who do work with the organization report respect for individual staff members, but the friction happens before cases are accepted; reviewers feel turned away or left hanging.

Praised for
  • professional staff when engaged
  • quick responses for accepted cases
  • experienced with tax and family issues
Watch-outs
  • dropped calls and missed callbacks
  • unclear or restrictive eligibility criteria
  • long wait times and phone access issues
  • cases rejected or dismissed without explanation
unresponsivehard-to-reachpoor-communication
Think twice if: Callers report difficulty reaching staff, long holds, dropped calls, and unclear eligibility decisions; expect frustration in intake.

Strengths

  • Legal Services Corporation-funded programs
  • free legal advice clinics and resources
  • experienced staff handling accepted cases

Worth knowing

  • Tammy Adams and Nicholas Kerr named as helpful staff
  • Online intake forms required
  • Long intake calls with detailed financial questioning
  • Phone holds exceed 30 minutes

What reviews say by service

Consumer Debt & FDCPA Claims
Reviewers report being rejected for consumer debt matters after lengthy intake questioning.
Bankruptcy & Chapter 13 Filing
One reviewer complained that Legal Aid withholds help until bankruptcy is filed, then asks cases be dismissed.

How it compares

  • Rated 3.1 against a 4.22 average across the 12 consumer debt & fdcpa claims businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How we scored this

How We Rank
Star rating 0
Review volume 100
Review recency 100
Review sentiment 33
Profile completeness 100
Verification 30

Rating breakdown

5
101
4
11
3
18
2
17
1
83

Common questions

How do I reach Legal Aid by phone?
The organization is open 7 days and lists phone hours, but reviewers report long holds (30+ minutes), dropped calls, and difficulty reaching staff.
What cases do you accept?
Eligibility depends on income and case type. Reviewers say the criteria are unclear; many are rejected or told cases fall outside jurisdiction after intake.
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Last updated 2026-08-27